Billing & Subscriptions
How setup fees, build timing, and subscription billing work in Setu.
How Our Billing Works
Quotes vs. Subscription Plans
Setu billing starts with a scoped setup quote, then moves to a subscription after build completion.
- •Website scope is defined with the Setu team
- •A one-time setup quote is issued based on scoped work
- •Setup fee payment is required before production build starts
- •Subscription billing starts after the build period
Billing Cycle Options
After your site is built, subscription billing follows your agreed cycle.
- •Subscription starts after the build period (about 30 days)
- •Billing can be monthly or annual based on your agreement
- •Billing cycle updates are handled through support
What's Included
Your subscription covers ongoing platform operation after launch:
- •Hosting
- •Routine maintenance
- •Support
- •Infrastructure managed by Setu
Invoices & Receipts
View Your Invoices
You can review billing records for setup and subscription charges.
- •Go to Settings > Billing > Invoices
- •View all past invoices with dates and amounts
- •Download PDF invoices for accounting records
- •Invoices are also sent to your billing email
- •Each invoice shows the billing period and charge details
Invoice Details
Each invoice contains:
- •Invoice number and date
- •Billing period covered
- •Setup fee or subscription line item
- •Any approved billing adjustments
- •Payment method used
- •Payment status
Tax Information
Tax handling for your invoices:
- •Tax calculated based on billing address
- •Sales tax added for applicable states/regions
- •Share tax details with support if your account has special requirements
- •Tax appears separately on invoices
- •Contact support with tax questions
Payment Methods
Supported Payment Methods
Setu supports standard business payment methods for setup and subscription billing.
- •Available methods are shown in your billing settings
- •Payment method setup is completed during onboarding or with support
- •Contact support if your organization needs a billing method change
Update Payment Method
If your payment method needs to be updated, request help through support.
- •Go to Settings > Billing to review current billing details
- •Contact support to update billing method or billing contact
- •Setu confirms once updates are completed
Failed Payments
If a payment does not go through, Setu support helps resolve it.
- •You receive a billing notification
- •Support contacts you with next steps
- •Update payment details through support if required
- •Billing issues are handled manually until resolved
Changes & Troubleshooting
Plan Changes
Subscription changes are handled by Setu support.
- •Users cannot upgrade or downgrade plans directly in the dashboard
- •Contact support to request billing plan changes
- •Setu confirms scope, timing, and any billing adjustment before changes are applied
Adjustments & Refunds
Any billing adjustments are reviewed and handled through support.
- •No instant self-serve billing changes
- •Any credits or adjustments are communicated by support
- •Refund outcomes depend on account status and billing history
Setup Quote Status
If your setup quote is still pending, billing has not moved to subscription yet.
- •Review setup quote details with Setu support
- •Setup fee payment is required before production build starts
- •Subscription billing starts only after build completion
Billing Issues
For any billing mismatch or question, contact support directly.
- •Share invoice number and account email when reaching out
- •Support reviews charge details and billing history
- •You receive clear next steps and resolution updates
Your Billing Timeline
Step 1: Scope and setup quote
Setu defines website scope and issues a one-time setup quote.
Step 2: Setup fee payment
Setup fee must be paid before production work begins.
Step 3: Build period (~30 days)
Setu builds the site during the production window.
Step 4: Subscription starts after build
Recurring subscription billing begins monthly or annually after the build period.
Important Billing Information
Setup Fee Is Required: Every Setu website starts with a one-time setup fee based on approved scope.
Build Comes Before Subscription: Subscription billing begins only after the build period is complete.
Plan Changes Require Support: Upgrade, downgrade, cancellation, and billing updates are handled through support, not self-serve controls.
Clear Billing Records: Invoices show what was charged and when. Contact support if anything is unclear.
Related Resources
Questions about billing?
Support handles all billing changes and billing issue resolution.