1. Who We Are and How to Contact Us
SETU is a United States-based service provider. If you have questions about this policy or our data practices, contact us at setuoperations@gmail.com.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Services. This includes:
- Account information: name, email address, authentication details, tenant/workspace details.
- Billing information: payment method details processed by third-party processors such as Stripe (we do not store full card numbers).
- Website content and assets you upload or connect to the Services.
- Usage, log, and device information: IP address, browser type, pages viewed, and interactions for security and performance.
- Support communications and feedback you choose to provide.
3. How We Use Information
We use information to provide, maintain, and improve the Services; process transactions; provide customer support; monitor and enhance security; analyze usage; comply with legal obligations; and communicate with you about the Services.
4. Sharing of Information
We share information with service providers and processors that help us operate the Services, including hosting providers, analytics providers, and payment processors such as Stripe. We may also disclose information to comply with law, to protect rights and safety, or in connection with a business transaction (e.g., merger or acquisition).
5. Your Responsibilities for Content
You are responsible for the content you upload or publish using the Services, including ensuring you have all necessary rights, permissions, and notices for that content. Do not upload unlawful, infringing, or harmful content.
6. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Backup copies may persist for a limited period after deletion.
7. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. International Users
We operate in the United States. If you access the Services from outside the U.S., you understand that information may be transferred to, stored in, and processed in the U.S. and other countries where our service providers operate.
10. Your Choices
You can update certain account information in your account settings. You may contact us to request access to or deletion of your information, subject to legal obligations and legitimate business needs.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date below. Your continued use of the Services after changes become effective signifies your acceptance of the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Tennessee, USA, without regard to conflict of laws principles. You agree to the exclusive jurisdiction and venue of courts located in Cookeville, Tennessee, USA for disputes arising out of this Policy or our data practices.
13. Contact
Questions about this Policy? Contact us at setuoperations@gmail.com.